What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Re: Action Needed: You have reached your JotForm submissions limit

    Asked by stepanamanda on March 21, 2017 at 11:37 AM

    We received this e-mail today from JotForm, though we have only had 97 out of our 100 submissions.

    Why will our forms stop working if we have not truly reached the submission limit of 100???

     

    "You have reached your JotForm submissions limit

    It seems like you have reached your submissions limit. Free accounts are limited to 100 submissions / month. Your forms will be disabled on Wednesday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your submissions limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again. "

  • Profile Image
    JotForm Support

    Answered by Kiran on March 21, 2017 at 02:08 PM

    I have checked your account and see that your forms have received 101 submissions for the current month. The total submissions of all the forms in your account is displaying as 97. This may be due to any deleted submissions during the month. Since the free submissions are limited to receive only 100 submissions in a month, it is required to upgrade your account in order to receive any further submissions.

    Thanks!