What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New form: Preview form says Form Not Found/disabled

    Asked by davidszabo26 on March 21, 2017 at 02:51 PM

    Hi team,

    I created my first form. When clicking on the preview switch on the top right corner, the page says:

    Form not found
    This form is disabled.


    Even though it's Enabled in Settings. My account is dave@tresorit.com - thanks.

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    JotForm Support

    Answered by Kevin_G on March 21, 2017 at 05:39 PM

    I've checked your form and it has been disabled due to phishing suspicious, upon reviewing it I can see you're using words such as login and password, although you're not asking for such info on your forms it's not allowed to get these words in your form. 

    In order to reactivate your account we will need to delete all those fields where password or login word is included. 

    I would also suggest you to check our Terms of Use since there's stated what you cannot ask on your forms, this way you will also avoid getting suspended in the future.