What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am completing an online application and have to upload a video. The format is MP4, but your system will not accept MP4 & MP3 audio is not accept

    Asked by Brenda Small  on March 21, 2017 at 08:21 PM

    How do I upload a MP4 video or what alternative video format is acceptable? 

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    Answered by Ian on March 22, 2017 at 03:43 AM

    You need to add mp4 extension in the allowed file types section

    Hope this helps.