What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by ardelia on March 22, 2017 at 05:16 PM

    I am still getting an error message when my clients try to purchase their items. I have completed all information you have offered. This is my link http://up4uonline.com/blog.html

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    JotForm Support

    Answered by Chriistian on March 22, 2017 at 10:28 PM

    I checked your form (http://www.jotform.us/form/70488256619164) and I noticed that you haven't yet filled out the Payment Gateway credentials.

    Please double check the form, enter your Payment Gateway Credentials. Please make sure that the issue was not due to your payment processor having an expired API and transactions keys so that you will not encounter any issue.