What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Calculate Field Condition Not Working

    Asked by measuredlearning on March 23, 2017 at 11:38 AM


    The Calculate Field condition has stopped working.

    I have multiple forms that depend on this condition and once currently receiving tons of traffic which is failing because this condition is not working.

    I have created a test form to show it's not working.

    the condition has been set to copy the value of "text input" to the "output" field.

    As you can see when you type text into "text input" nothing is copied into the "output field.

    In addition it looks like field values {field name} are not pulling through on fields or calculations which this may be the core of the issue.

    Please help with this urgently


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on March 23, 2017 at 12:34 PM

    We are sorry for the trouble caused. The issue has been fixed by our development team and the conditions should be working fine by now. Please check and if the issue still persists, please try saving the form again and see if that works.

    Let us know if you need any further assistance. We will be happy to assist.