trying to download forms

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    Asked on March 23, 2017 at 12:43 PM


    We have close to 300 submissions we are trying to download and print.  When I click on pdf I get the first 20 downloaded but then it keeps saying 'generating' and it won't give me the option of downloading any more.  Can you help?


    Miriam Steinberg

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    Answered on March 23, 2017 at 03:24 PM

    Is this "" the form you are referring to? Please try using another browser, we recommend using Chrome or Firefox. Let us know if the issue continues. 

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    Answered on March 24, 2017 at 04:17 AM

    I'm having this kind of problem too.
    It keeps saying "generating...." after it downloaded the first file.
    I even tried using a different browser but the problem is still the same
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    Answered on March 24, 2017 at 05:00 AM


    I have split the thread in order to assist better by our support team as you can find it at the following link:

    We are going to answer your question at that link.

    Thank you.