trying to download forms

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    Urbanchoice
    Asked on March 23, 2017 at 12:43 PM

    Hello,

    We have close to 300 submissions we are trying to download and print.  When I click on pdf I get the first 20 downloaded but then it keeps saying 'generating' and it won't give me the option of downloading any more.  Can you help?

    Thanks,

    Miriam Steinberg

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    BDAVID
    Answered on March 23, 2017 at 03:24 PM

    Is this "http://www.jotform.us/form/62570385474159" the form you are referring to? Please try using another browser, we recommend using Chrome or Firefox. Let us know if the issue continues. 

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    faridpocket
    Answered on March 24, 2017 at 04:17 AM

    I'm having this kind of problem too.
    It keeps saying "generating...." after it downloaded the first file.
    I even tried using a different browser but the problem is still the same
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    candy
    Answered on March 24, 2017 at 05:00 AM

    Hello,

    I have split the thread in order to assist better by our support team as you can find it at the following link: https://www.jotform.com/answers/1101219

    We are going to answer your question at that link.

    Thank you.