What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by rizotech on March 23, 2017 at 02:01 PM

    I got an email saying I have passed my form views. I do not want to upgrade. I should be billed tomorrow for my normal plan and that should reset my view count and my forms will not be shut off. Is this correct?

    Account Under: panganiban.heath@gmail.com

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    JotForm Support

    Answered by John_Benson on March 23, 2017 at 05:02 PM

    I checked your account and you have reached 10,000 form views. That's the reason why you received email from JotForm. The monthly limit reset happens every first day of the month. 

    I will clear half of your form views so you can continue using your forms without upgrading. Please accept this as a simple thank you for being a long time subscriber. Keep in mind that we can only do this once. 

    Hope that helps.