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    rizotech
    Asked on March 23, 2017 at 02:01 PM

    I got an email saying I have passed my form views. I do not want to upgrade. I should be billed tomorrow for my normal plan and that should reset my view count and my forms will not be shut off. Is this correct?

    Account Under: panganiban.heath@gmail.com

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    John_Benson
    Answered on March 23, 2017 at 05:02 PM

    I checked your account and you have reached 10,000 form views. That's the reason why you received email from JotForm. The monthly limit reset happens every first day of the month. 

    I will clear half of your form views so you can continue using your forms without upgrading. Please accept this as a simple thank you for being a long time subscriber. Keep in mind that we can only do this once. 

    Hope that helps.