What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotForm has stopped working need assistance ASAP

    Asked by Lazara  on March 25, 2017 at 03:30 PM

    This is a second request to receive assistance regarding my JotForm I haven't heard from any one

    regarding this matter.


    Page URL:

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    JotForm Support

    Answered by jonathan on March 26, 2017 at 02:26 AM

    I review your website and I can see the form active and available.

    Can you please check again on your side.

    Let us know if issue still persist.




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    Answered by Lazara  on April 18, 2017 at 02:43 PM

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    JotForm Support

    Answered by jonathan on April 18, 2017 at 03:53 PM

    Your account and forms were suspended because you have form that violates our Terms of Use.





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    Answered by Lazara  on April 19, 2017 at 12:43 PM
    Please, explain what forms violates your Terms of Use.
    Thank You

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    Answered by Ian on April 19, 2017 at 02:12 PM

    As explained by my colleague. Due to the form https://www.jotform.us/form/42526796943165 , 

    your account has been autosuspended. Your form is asking sensitive information like Credit Card Information. This is a violation of our terms of use.

    I had reactivated your account but you need to immediately delete the fields asking for Credit Card Information or you can delete the whole form. Your account might be suspended again if you don't do this immediately.

    To Integrate payment option with the form please follow the instructions provided at https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm


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    Answered by Lazara  on April 21, 2017 at 04:27 PM

    How can I remove the form on the website?

    I can not log into the website..

    PLease help?

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    JotForm Support

    Answered by jonathan on April 21, 2017 at 05:38 PM

    Pleas retry login to your account/username kendallreceptionhall  again using this link https://www.jotform.com/login

    Once logged in, delete the form/s mentioned that violates our terms. 

    Let us know if your are still not able to do this.