What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Subscription Form: CC Expiration Date Field error

    Asked by agendron on March 25, 2017 at 03:35 PM

    Can someone help me fix this on my subscription form? It's embedded on a WordPress site.

     

    Screenshot
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    Answered by agendron on March 25, 2017 at 04:17 PM

    It was only happening on one of my 3 forms.

     

    I resolved it by cloning a working form and changing the price. But I, and I'm sure others, would like to know what happened.

     

    Thank you.

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    JotForm Support

    Answered by Mike_G on March 26, 2017 at 07:22 AM

    We would like to apologize for any inconvenience. I see what you mean after I've checked the "Professional Unlimited Plan" (not v2). I've created a clone version of your form and the issue is still present in the clone version until I updated the product in the Stripe payment field or remove the payment field from the form and add it back again. It seems like a temporary glitch 

    It seems like a temporary glitch which can be fixed by doing what I've mentioned above. I am, however, not able to reproduce it with a newly created form.

    Thank you.