What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why credit card numbers are coming in encrypted?

    Asked by kerrisabino on March 25, 2017 at 09:58 PM

    please help with this. also not receiving the registration forms to my email

    Page URL:
    www.a-girls-place.com

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 26, 2017 at 06:06 AM

    It is against our Terms of use to collect credit cards in such way.

    In this form: http://www.jotform.com/form/92750422363

    I removed those fields from your form so your account won't be auto-suspended.

    Please avoid putting them back and use one of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Regarding your email receiving issue, I checked and your email was in the Bounce list but it was removed then so you should be able to receive emails.

    Let us know if you have any further questions.

    Thank you!