What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the auto-responders on the form not being sent?

    Asked by terrelljs on March 27, 2017 at 03:27 PM
    I have been hearing from some applicants that they have not received a confirmation email after successfully completing a form. I set it up for these emails to be sent so why are they not sending any more when I did nothing to change the setup? 
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    JotForm Support

    Answered by Kiran on March 27, 2017 at 03:41 PM

    I have checked your JotForm http://www.jotform.us/form/70184278927163 and see that there is no auto-responder set on the form to send the emails. You may add a new auto-responder to the form to send the confirmation email to the users. 

    Here is the guide to setup an auto-responder.


    Hope this information helps!