What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cost is not populating in the payment form

    Asked by RoriFundraising on March 27, 2017 at 05:30 PM

    Hello I have a form and the cost isn't populating. Is there anything you can look into?

     

    When they select dinner it just goes to $2 instead of $35

    Page URL:
    https://form.jotform.com/70607900372149

  • Profile Image
    JotForm Support

    Answered by jonathan on March 27, 2017 at 09:01 PM

    I test your form but I could not reproduce the issue you described. The Total calculation was available and the Dinner option also reflect on the total.

    Perhaps I was doing the wrong test? Please clarify how to produce the issue and we will look into it further.

  • Profile Image

    Answered by RoriFundraising on March 27, 2017 at 10:45 PM
    The dinner total is incorrect. It should be $35 per person.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 28, 2017 at 12:02 AM

    Can you please provide clarity.

    The "dinner total" was it the field with name "Party & Dinner" ?

    So the formula should have been "dinner total" = "Party & Dinner" * $35

     Currently the "Party & Dinner" field only have a value of 1.

    We will wait for your updated response.

  • Profile Image

    Answered by RoriFundraising on March 28, 2017 at 07:45 AM
    Yes it should be $35
    ...
  • Profile Image
    JotForm Developer

    Answered by Helen on March 28, 2017 at 09:53 AM

    Hello,

    Thank you for contacting us.

    I have tested your form and could see the form works properly.When I they select dinner it just goes to $35. As you can see below video:

    If you have any questions or issue, please do not hesitate to contact us.

  • Profile Image

    Answered by RoriFundraising on March 28, 2017 at 10:45 AM
    Thank you!
    ...