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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need help with these unexplained charges

    Asked by Margarita Berriel on March 28, 2017 at 04:40 AM

    Tengo cobros no reconocidos, yo no me di de alta, resuelvan!!!



    This is a re-post of a comment on How to Downgrade Subscription Back to Free Account

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 28, 2017 at 04:58 AM

    Hi Margarita, thank you for contacting us.

    I have searched for an account attached to your email but I couldn't find any.

    Could you please provide us with your account username or email so we could inspect and assist you better?

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by Margarita Berriel on March 29, 2017 at 01:45 AM
    Thanks for your quick answer
    The problem is precisely that, I have no account with you, however you charge me different amounts monthly
    On my statement are different collections made by different companies, the last was GEEKER.COM London 5735
    I hope that I receive your support
    [cid:4d8bf7be-e741-42fc-ac2c-269df5baf6f9][cid:bed6372f-f45c-4ac1-b987-58e65a811d49]
    [cid:946a07e7-d034-4db6-9b26-fc438d3aee2d][cid:43d9793c-5000-4666-b62d-a98890143f1b]
    [cid:9cb0c252-c354-467a-8d58-ccccd413381b][cid:0a30704f-cf5d-4f1f-988d-757e443cc523]
    [cid:c9cb580e-5131-4df6-8df4-66fbfc31b69a][cid:17f04027-2a56-48c2-8f67-099a3695a765]
    i need your help, because there are more
    Regards
    ________________________________
    De: JotForm
    Enviado: martes, 28 de marzo de 2017 8:58
    Para: margaritaberriel@hotmail.com
    Asunto: Re: Tengo cobros no reconocidos, yo no me di de alta, resuelvan!
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by AIDAN
    Hi Margarita, thank you for contacting us.
    I have searched for an account attached to your email but I couldn't find any.
    Could you please provide us with your account username or email so we could inspect and assist you better?
    Thank you in advance. We are awaiting your reply.
    View this thread on browser Unsubscribe Thread
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    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2017 at 04:28 AM

    Hi,

    Can you please provide us your JotForm account or email address where you have encountered the unexplained charges.

    We'll wait for your response.
    Regards. 

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2017 at 07:18 AM

    Hi there,

    Sorry I missed what you said above that you have no account with us. Can you please at least attach a screenshot of invoice showing the details of the charge. To attach a screenshot to this thread, please follow the instructions in How to add screenshots/images to questions to the support forum?.

    We will wait for your response.