What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am locked out of my account

    Asked by Jill Hepp  on March 28, 2017 at 04:50 PM

    There were too many attempts to log into my account and I have not received a way to get back in yet. 

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    JotForm Support

    Answered by EltonCris on March 28, 2017 at 08:13 PM

    If you're locked out after a limited number of failed attempts to sign in, please try it again in a few minutes or an hour. 

    Why is this implemented? Just like any other websites, this was added as part of the security measures. We don't want to give hackers unlimited attempts at guessing your password. So, we block them from trying after a while.

    Thanks!