I am locked out of my account

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    Jill Hepp 
    Asked on March 28, 2017 at 04:50 PM

    There were too many attempts to log into my account and I have not received a way to get back in yet. 

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    Answered on March 28, 2017 at 08:13 PM

    If you're locked out after a limited number of failed attempts to sign in, please try it again in a few minutes or an hour. 

    Why is this implemented? Just like any other websites, this was added as part of the security measures. We don't want to give hackers unlimited attempts at guessing your password. So, we block them from trying after a while.