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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my font is not showing properly in the form?

    Asked by ozgeozek on March 29, 2017 at 04:34 AM

    Suddenly all my form's fonts changed and go crazy. I'm using Turkish words so i use Arial and Tahoma fonts. After i finished my form, suddenly all the Turkish characters go crazy :) In the preview mode there is no problem. But in the edit page i can't read anything. And i have to send this form to my customers, so i have to be sure that they will see the characters normally. 

    Can you help me? 

    Page URL:
    https://form.jotform.com/oozdener/esomar2017

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 29, 2017 at 05:53 AM

    Hello, 

    We had a recent issue with fonts, but it was fixed by our developers. I checked your form and it looks ok:

    We're sorry for this inconvenience.

    Please check and let us know if you notice any problems.

    Thank you!

  • Profile Image

    Answered by ozgeozek on March 29, 2017 at 06:45 AM
    I lost my form… Can you please please help me!
    I Don’t understand whats happening. But after your message, my edit page still have font problems. I want to take back to yesterdays version. But now all form is empty. Please can you check.
    Thank you
    ...
  • Profile Image

    Answered by Boris on March 29, 2017 at 10:01 AM

    I have accessed your form over the link you've provided, and I see that it is showing fine:

    https://form.jotform.com/oozdener/esomar2017

    I have also cloned it into my account for further testing, and it displays just fine inside our Form Builder as well:

    If you are seeing otherwise, it might be a local error either with the machine/browser you are using, or with your Internet Service Provider. If you are still experiencing the issue, please try using a different web browser, and preferably try connecting over a different Internet Service Provider.

    Based on what we are seeing from here, your forms are loading and working fine. Looking forward to hearing how it goes.

  • Profile Image

    Answered by ozgeozek on March 30, 2017 at 04:45 AM
    Thank you for your response. I took my form 2 days back. So the fonts turn back. I don’t understand why it is happened. In the current version there was 177 modified string.. I put the screen view :))) But when i took the form 2 days back, they all corrected. So I have no problem now. Than you
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 30, 2017 at 05:26 AM

    I'm glad you were able to figure it out :)

    Maybe you had few tabs in your Browser with the form editor opened which can cause troubles. So always open one tab when you're doing changes in the form.

    If you have any further questions please let us know.

    Thank you!