What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Starter account assigned

    Asked by Trimarlins on March 29, 2017 at 07:38 AM

    Hello

        We just check we have the starter account assigned in our profile (trimarlins) so we can´t make more than 5 forms. This is not correct because we have a paid account, in 2017 we made the proper paid (45€) by 01/01/2017. So we should have an advanced paid account not starter as we can see in the profile. 

       Please check and solve as soon as posible because we need to send several forms and now it is not possible.

    Regards

  • Profile Image
    JotForm Support

    Answered by seth on March 29, 2017 at 10:56 AM

    Hello,

    I am checking your information. I will get back to you as soon as possible.

  • Profile Image
    JotForm Support

    Answered by seth on March 29, 2017 at 11:23 AM

    Hello,

    Your account is upgraded.

    Please contact us again if you have any other issues.

    Regards.