What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the best Browser to use when inputting information into Jotform?

    Asked by lcross1 on March 29, 2017 at 03:35 PM

    We created an application with Jotform and some of our applicants have informed us that when they completed a portion of the application and went back, their information had not saved and they had to start over. A unique web link is sent to all applicants upon registering. This web link is supposed to be used to go back to their application as needed with prior information saved.


    LaToya Cross

    Cooperative Baptist Fellowship





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    JotForm Support

    Answered by Nik_C on March 29, 2017 at 04:55 PM

    We don't have a preferable Browser, it should work the same across all. Only what could affect is if the users installed certain add-ons or plugins that are causing script conflicts, but that is something we can not control.

    Regarding your problem, could you please share the form ID where you have this issue so we can check?

    Also, did you enable the Continue later option: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later?

    We'll wait for your response.

    Thank you!