What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are some form submissions being push through when they are incomplete?

    Asked by unitedinharmony on March 30, 2017 at 01:34 PM

    I have a required payment field on my forms.  When the person does not pay the forms usually end up in the incomplete forms file.  However, I'm getting a bunch of forms in my main submissions folder that did not have a payment.

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    JotForm Support

    Answered by BDAVID on March 30, 2017 at 03:01 PM

    Can you please indicate the form, and the submissions that were sent directly to the submissions dashboard? 

    Please note that the incomplete payment submission is triggered when the PayPal field is filled with an amount, and the users gets redirected to PayPal page where he simply does not complete the payment.

    If the user did not fill the PayPal field, there is no redirection to PayPal page, therefor, the submission is send directly to your submissions dashboard. Let us know if you need more help.