What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are there any fees for processing credit cards through authorize.net other than what I pay authorize already?

    Asked by Mushka G  on March 30, 2017 at 04:16 PM

    Also, in the free starter account, what happens if an 11th person tries to process their credit card?

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    JotForm Support

    Answered by Kiran on March 30, 2017 at 05:28 PM

    Unfortunately, this question can be answered correctly by Authirize.net since you are referring to the processing charges. We request to check with Authorize.net support to answer this question. JotForm forwards the form/payment information to the payment processor for processing the payment and only receives a success/fail response from the payment gateway. 

    If you are referring to any charges from JotForm's end, we do not charge any except for the subscription plan that you have chosen. 

    Thank you! 

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    Answered by mushkag on March 30, 2017 at 05:30 PM

    Yes I meant from JotForm, thanks.

    And what happens if an 11th person tries to process their credit card in the free starter account?

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    JotForm Support

    Answered by Kiran on March 30, 2017 at 05:45 PM

    Once the account has received 10 submissions, the account will be given a day to upgrade the account. If the account is not upgraded, the forms shall be disabled. If you want to continue with the Free account, you may wait for the submission counter to reset on the first day of the following month so that the forms shall be enabled automatically.

    Hope this information helps!