Error - Form not found. This form is disabled.

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    mushkag
    Asked on March 30, 2017 at 08:10 PM

    My form was working fine but now when I try to save or preview it says, "Form not found. This form is disabled." I saw other people got this error from anti phishing software but I can't figure out what in my form might have caused that.

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    mushkag
    Answered on March 30, 2017 at 10:06 PM

    Can you please help me figure out what's wrong with my form or account?

    Thanks in advance

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    BJoanna
    Answered on March 31, 2017 at 01:49 AM

    I have checked and your account is autosuspended by our phishing system.

    I have inspected your form and I did not found any fields that are violating our terms of use. Most likely it was suspended because of the word "credit card". I have whitelisted your form and I have activated your account. 

    Let us know if you need further assistance. 

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    mushkag
    Answered on March 31, 2017 at 11:13 AM

    Thank you it worked, but now it happened again. I think it's because I cloned the form and made it with the inventory widget instead of the quantity gift registry widget: https://form.jotform.us/70894579734171

    I need to use this form today so I'd appreciate if someone can please help me in a timely manner.

    Thanks in advance!

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    BJoanna
    Answered on March 31, 2017 at 12:54 PM

    I have activated your account again. I also saw that you have two more cloned forms inside of Trash folder that were also causing suspension of your account. I have Purge those forms from Trash folder. 

    Your account and your forms are active now. 

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    mushkag
    Answered on March 31, 2017 at 03:37 PM

    Thank you! Is there a way to ensure this doesn't happen every time I make a form that has the word credit card on it?

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    Nik_C
    Answered on March 31, 2017 at 05:09 PM

    We can not guarantee since our Anti-phishing system is triggered by certain words and text. So to avoid such problems please check our Terms of Use.

    But, please avoid these words: credit, cards, login, password, username and similar. Those will trigger the suspension of your account.

    If you have any further questions please let us know.

    Thank you!

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    rminfoready
    Answered on May 31, 2017 at 10:01 PM

    Hi,

    I'm having a similar issue because I am using jotform to build a mock-up of a website and used the words Username and Password. This form isn't actually going to be used by anyone; it's for design purposes only.

     

    If I change the name of these fields are you able to unsuspend my account?

     

    Thanks,

    Romy

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    ashwin_d
    Answered on May 31, 2017 at 11:59 PM

    Hello Romy,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1160018

    Thank you!