What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error - Form not found. This form is disabled.

    Asked by mushkag on March 30, 2017 at 08:10 PM

    My form was working fine but now when I try to save or preview it says, "Form not found. This form is disabled." I saw other people got this error from anti phishing software but I can't figure out what in my form might have caused that.

    Page URL:
    https://form.jotform.us/70886350027154

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    Answered by mushkag on March 30, 2017 at 10:06 PM

    Can you please help me figure out what's wrong with my form or account?

    Thanks in advance

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    JotForm Support

    Answered by BJoanna on March 31, 2017 at 01:49 AM

    I have checked and your account is autosuspended by our phishing system.

    I have inspected your form and I did not found any fields that are violating our terms of use. Most likely it was suspended because of the word "credit card". I have whitelisted your form and I have activated your account. 

    Let us know if you need further assistance. 

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    Answered by mushkag on March 31, 2017 at 11:13 AM

    Thank you it worked, but now it happened again. I think it's because I cloned the form and made it with the inventory widget instead of the quantity gift registry widget: https://form.jotform.us/70894579734171

    I need to use this form today so I'd appreciate if someone can please help me in a timely manner.

    Thanks in advance!

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    JotForm Support

    Answered by BJoanna on March 31, 2017 at 12:54 PM

    I have activated your account again. I also saw that you have two more cloned forms inside of Trash folder that were also causing suspension of your account. I have Purge those forms from Trash folder. 

    Your account and your forms are active now. 

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    Answered by mushkag on March 31, 2017 at 03:37 PM

    Thank you! Is there a way to ensure this doesn't happen every time I make a form that has the word credit card on it?

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    JotForm Support

    Answered by Nik_C on March 31, 2017 at 05:09 PM

    We can not guarantee since our Anti-phishing system is triggered by certain words and text. So to avoid such problems please check our Terms of Use.

    But, please avoid these words: credit, cards, login, password, username and similar. Those will trigger the suspension of your account.

    If you have any further questions please let us know.

    Thank you!

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    Answered by rminfoready on May 31, 2017 at 10:01 PM

    Hi,

    I'm having a similar issue because I am using jotform to build a mock-up of a website and used the words Username and Password. This form isn't actually going to be used by anyone; it's for design purposes only.

     

    If I change the name of these fields are you able to unsuspend my account?

     

    Thanks,

    Romy

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    JotForm Support

    Answered by ashwin_d on May 31, 2017 at 11:59 PM

    Hello Romy,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1160018

    Thank you!