I hit submit and it hangs at please wait

  • Profile Image
    Asked on March 30, 2017 at 10:21 PM


    When i pick profile type User Account it works and redirects to the correct webpage.

    If I pick Life Coach Account and pick any of the levels 1, 2 or 3 it takes me to a profile page and then when I hit submit it hangs at Please Wait.

    I have tried it in chrome, firefox and incognito window.

    both plan Level 2 and Level 3 should redirect to 2 different jotform forms.


  • Profile Image
    Answered on March 31, 2017 at 04:09 AM

    I have looked at your forms, and I found a couple of issues in the conditions that you have set.

    In the Sign Up Registration form, you have the following conditions:

    I notice that in the second condition, you have your condition set to CONTAINS rather than IS EQUAL TO, and in the third condition, the redirect value is just 1, not a valid URL.

    Moreover, in the Level 2 Provider form, the Thank You Page is set to redirect to an external page, but there is no URL provided to redirect to. Please see image below:


    These issues could be the cause of your forms not performing correctly, please look into them and see if that helps. If your issue is not resolved, please get back to us so we can assist you further.


    Thank you.



  • Profile Image
    Answered on April 01, 2017 at 08:31 PM

    I'm still stuck I disable all redirects and remove integrations.

    It works if I choose user account. But not working if I pick I pick Life Coach?

    It has me puzzled. Can you find what I'm missing?

  • Profile Image
    Answered on April 01, 2017 at 11:46 PM

    Your form is well configured. I cloned it and after a lot of testing I found out that the reason why is not submitting is due to the All States and Cities widget labeled as "Country":

    I have removed it in my cloned version, please test it: https://form.jotform.co/70909430188864 

    I am not sure why it is not working when that widget is added, I tried adding and removing it again, but it did not work. I also tried the widget in another form, and it worked fine. I would suggest you to use a native address field instead.

    You can clone my form version if you want to: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL, and make sure to update the URLs in the redirect conditions if you clone it.

    Hope this helps.

  • Profile Image
    Answered on April 05, 2017 at 10:43 PM

    thank you, I don't think I would have found that...

    I switched to the Autocompleted Address Widget