What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with my account.

    Asked by Ander Méndez  on March 31, 2017 at 10:54 AM

    Good Morning.

    How can i fix this ? I use my sales forms for my company and I am very worried.

    My account appears AUTOSUSPEND and My forms are disabled.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Aury on March 31, 2017 at 12:57 PM


    Your account is suspended due that you are requesting usernamein plain text field on your form "Elección de Mejores Publicaciones".

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields on this form and reactivate the account. You must refrain from doing a new form like that to prevent a potential suspension of your account.

    Kind regards