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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users can't submit form

    Asked by HMSSPA on March 31, 2017 at 11:01 AM


    Is there a problem on your servers, or is it something specific to my form? My users are unable to submit form https://form.jotform.com/HMSSPA/hms-datasheet for processing. They get 502 Bad Gateway message.

    Thank you,


    Page URL:

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    JotForm Support

    Answered by John_Benson on March 31, 2017 at 01:22 PM

    Hello Ivona,

    I opened your form and I was not able to replicate the issue. I also cloned it and I still got the same result. 

    I cleared your form cache so it will be refreshed in our server. Please let us know if you still experiencing the error 502 so we can investigate it further.

    Thank you.