What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms missing submissions

    Asked by jackkhera on March 31, 2017 at 12:04 PM

    Many of our forms are missing submissions.  Previously we were able to download all submissions received for that form, now many show 0 submissions or are only showing submissions from this year.  Can previous submissions be restored?


    Also, we received an email last night stating that we had received our submission limit, however, we still have close to 10,000 submissions available.  Why would we receive this notice?  I want to ensure continuous availability to our forms.

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    JotForm Support

    Answered by BJoanna on March 31, 2017 at 01:58 PM

    I have checked and currently you have 509  submissions stored on your account.

    I also saw that your account was upgraded to Silver plan on March 24, 2017. For free accounts total submission storage is 500 submissions. Most likely before you upgraded your account your oldest submissions were removed because of this limit. 

    I have restored your submissions. Now you have 7,571 submissions on your account. 

    Hope this will help. Let us know if you need further assistance.