Why are the Stripe charges are pending on my form?

  • Profile Image
    tmz17
    Asked on March 31, 2017 at 03:53 PM

    Hello I wanted to find out why my charges are pending

  • Profile Image
    Kiran
    Answered on March 31, 2017 at 05:51 PM

    I have checked your JotForm http://www.jotform.us/form/70804414168151 and see that there are no pending Stripe charges. Generally, the charges are kept pending for the submissions if you disable the option 'Charge Customer Immediately' and you'll be required to charge them manually.

    I see that this option is now set to Yes so that the Stripe should be charging the users immediately after the form submission.

    Hope this information helps!