What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the Stripe charges are pending on my form?

    Asked by tmz17 on March 31, 2017 at 03:53 PM

    Hello I wanted to find out why my charges are pending

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    JotForm Support

    Answered by Kiran on March 31, 2017 at 05:51 PM

    I have checked your JotForm http://www.jotform.us/form/70804414168151 and see that there are no pending Stripe charges. Generally, the charges are kept pending for the submissions if you disable the option 'Charge Customer Immediately' and you'll be required to charge them manually.

    I see that this option is now set to Yes so that the Stripe should be charging the users immediately after the form submission.

    Hope this information helps!