Why are the Stripe charges are pending on my form?

  • tmz17
    Asked on March 31, 2017 at 3:53 PM

    Hello I wanted to find out why my charges are pending

  • Kiran Support Team Lead
    Replied on March 31, 2017 at 5:51 PM

    I have checked your JotForm http://www.jotform.us/form/70804414168151 and see that there are no pending Stripe charges. Generally, the charges are kept pending for the submissions if you disable the option 'Charge Customer Immediately' and you'll be required to charge them manually.

    Why are the Stripe charges are pending on my form? Image 1 Screenshot 20

    I see that this option is now set to Yes so that the Stripe should be charging the users immediately after the form submission.

    Hope this information helps!