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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a customer reply's to 'noreply@jotform.com' they are able to see my personal email in the 'TO' field

    Asked by Rbradleywatts on April 01, 2017 at 09:46 PM

    A customer recieves a confirmation email after completing a form. The reply shows as being from 'noreply@jotform.com' Yet when the customer hits reply, they can see my personal email. I've already changed the email on my profile to a business email address, but the behavior is still the same after doing so. How can i change this?

    This seems like a pretty big security concern to me by the way, to be sharing the user's personal info with who ever submits a form. If there is something I've mis-configured to allow this, I'm interested in getting it fixed very quickly

    Page URL:
    https://form.jotform.com/60477265249160

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    JotForm Support

    Answered by liyam on April 02, 2017 at 02:49 AM

    Hello, Rbradleywatts. We're sorry to hear that you find this to be a security concern. Most users are have been asking for this feature and for this reason why we have this setting on default. This is a reply-to email address field which by hitting the reply button on the email, it presents or fills the recipient email field on the email composer.

    You can change this or remove your email address on the reply-to settings of your email autoresponder.

    Here are the steps:

    1) Edit your form and go to Settings

    2) Click Emails

    3) Edit your Autoresponder email alert settings

    4) Click the Recipients tab

    5) Change or remove your Reply-to Email address settings

    6) Click Save

    Feel free to let us know if you have other questions.

    Thanks.