What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Terms and conditions in the form were not included in submission emails

    Asked by gabbyon49 on April 02, 2017 at 01:37 PM

    I created a form that includes a bunch of terms and conditions that the client is agreeing to, but when the form gets emailed to me, the terms and conditions are not showing, only the parts where the client had to write something. How can I make it so that the entire form is emailed to me?

  • Profile Image
    JotForm Support

    Answered by jonathan on April 02, 2017 at 02:14 PM

    Text field like the Terms and Conditions are not included in the form email message by default. You will have to add them manually into the template email message body.

    To do this:

    #1 Open the form Emails notification and edit.

    #2 Insert or manually type the Terms and Conditions text into the email message.