Why PDF attachment has only 4 fields?

  • ranxero
    Asked on April 2, 2017 at 8:47 PM

    The PDF that gets attached to the email with the form info, only has the first 4 fields. Where did the rest go? It reads ok in the email, but when I open the attachement, only 4 fields.

     

    Help!

  • Ian
    Replied on April 2, 2017 at 11:19 PM

    I could not replicate the issue at my end. This is the screenshot of the pdf file received in the email through the cloned form I created

    Why PDF attachment has only 4 fields? Image 1 Screenshot 20

    Please try again and let us know if you continue facing the issue.

    Also provide us the screenshot of the PDF file or the pdf file itself so we can investigate further.

  • ranxero
    Replied on April 2, 2017 at 11:29 PM

    I looked back at all my received forms, and as of Mar. 3, 2017, it started. Here is an image of what I have been getting in the PDF. Screen (HTML) version is still fine.

     

    Why PDF attachment has only 4 fields? Image 1 Screenshot 20

  • Nik_C
    Replied on April 3, 2017 at 3:41 AM

    When you are in the submissions page, on the right-hand side you can choose the fields that should be shown and the date range:

    Why PDF attachment has only 4 fields? Image 1 Screenshot 20

    So please choose the fields that you need and choose the range.

    Let us know if you have any further questions.

    Thank you!

  • ranxero
    Replied on April 3, 2017 at 2:45 PM
    Brilliant! Thanks. I changed that while looking at some data. I didn't know
    it would permanently change things.
    ...