What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why PDF attachment has only 4 fields?

    Asked by ranxero on April 02, 2017 at 08:47 PM

    The PDF that gets attached to the email with the form info, only has the first 4 fields. Where did the rest go? It reads ok in the email, but when I open the attachement, only 4 fields.

     

    Help!

  • Profile Image

    Answered by Ian on April 02, 2017 at 11:19 PM

    I could not replicate the issue at my end. This is the screenshot of the pdf file received in the email through the cloned form I created

    Please try again and let us know if you continue facing the issue.

    Also provide us the screenshot of the PDF file or the pdf file itself so we can investigate further.

  • Profile Image

    Answered by ranxero on April 02, 2017 at 11:29 PM

    I looked back at all my received forms, and as of Mar. 3, 2017, it started. Here is an image of what I have been getting in the PDF. Screen (HTML) version is still fine.

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 03, 2017 at 03:41 AM

    When you are in the submissions page, on the right-hand side you can choose the fields that should be shown and the date range:

    So please choose the fields that you need and choose the range.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image

    Answered by ranxero on April 03, 2017 at 02:45 PM
    Brilliant! Thanks. I changed that while looking at some data. I didn't know
    it would permanently change things.
    ...