Why are my notification email suddenly not being sent/received?

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    1211studios
    Asked on April 03, 2017 at 11:31 AM

    Notification emails for several of my forms will work for a short period of time, then stop altogether. I've see in other support threads this is a major issue with Jotform. Is there something I can do on my end to alleviate the problem? Are measures being taken by Jotform to correct this?

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    david
    Answered on April 03, 2017 at 01:21 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    @aol.com addresses tend to be quite strict when it comes to filtering and end up on our bounce list quite frequently due to to this.  If possible I would recommend using a different address.  Gmail is Free and tends to work very well.