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  • Profile Image

    Autoresponder emails are not sending when encrypted forms is enabled

    Asked by YWAMHolmstedPersonnel on April 03, 2017 at 02:51 PM

    When I send myself a test email the attachment isn't there. Does this mean that the attachment hasn't worked?



    This is a re-post of a comment on How to Attach a File to Autoresponder Emails

  • Profile Image

    Answered by Sven on April 03, 2017 at 04:07 PM

    Can you please provide the URL to the specific form you're referring to?

    I went ahead and checked your account, If you're referring to the YWAMer applying to be on the team at Holmsted Manor, then there option to send PDF is set to OFF in the notification email. Are you testing on the autoresponder? or on the notification email? Please provide more details.

     

    Thank you. 

  • Profile Image

    Answered by YWAMHolmstedPersonnel on April 04, 2017 at 06:45 AM
    Hi Sven,
    Yes - it's for the *YWAMer applying to be on the team at Holmsted Manor *and
    it's regarding the autoresponder. I have uploaded a PDF attachment to be
    sent out, but in the test the PDF isn't attached.
    Thank you
    Lucy
    __________________________
    Personnel Department
    Youth With A Mission,
    Holmsted Manor,
    Staplefield Road,
    Cuckfield,
    West Sussex
    RH17 5JF
    UK
    Tel: 01444 440 229
    *Youth With A Mission Limited is registered in England & Wales. Registered
    Company No. 1049516. Registered Charity No. 264078*
    The contents of this email are strictly private and confidential and are
    intended solely for the named addressee(s) only. If you are not the
    intended recipient, you should not copy or use it for any purpose and
    should return this message to the sender and delete it from your mailbox.
    The views and opinions expressed in this email do not necessarily represent
    those of YWAM England. Please note that whilst YWAM England does check for
    viruses, it is the responsibility of the recipient to scan all messages
    prior to opening them.
    ...
  • Profile Image

    Answered by YWAMHolmstedPersonnel on April 04, 2017 at 07:45 AM
    Hello again...
    I've just tried to complete a dummy form so that I can see if the
    autoresponder is working - it is not. I didn't get an email once I had
    submitted.
    I have as far as I can tell made sure that it is "on".
    Lucy
    __________________________
    Personnel Department
    Youth With A Mission,
    Holmsted Manor,
    Staplefield Road,
    Cuckfield,
    West Sussex
    RH17 5JF
    UK
    Tel: 01444 440 229
    *Youth With A Mission Limited is registered in England & Wales. Registered
    Company No. 1049516. Registered Charity No. 264078*
    The contents of this email are strictly private and confidential and are
    intended solely for the named addressee(s) only. If you are not the
    intended recipient, you should not copy or use it for any purpose and
    should return this message to the sender and delete it from your mailbox.
    The views and opinions expressed in this email do not necessarily represent
    those of YWAM England. Please note that whilst YWAM England does check for
    viruses, it is the responsibility of the recipient to scan all messages
    prior to opening them.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 04, 2017 at 10:09 AM

    Can you check the spam folder of your email and see if the autoresponder email went there? If the email was not sent in the spam folder, can you provide us the test email you use where the autoresponder is sent so we can further check? I also noticed that you are using personnel@holmsted.org.uk email as your sender email, please try to set the sender email to noreply@jotform.com and see if you will receive the autoresponder email properly.

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by YWAMHolmstedPersonnel on April 05, 2017 at 11:44 AM
    Please find below the autoresponder for the form "YWAMer applying to join
    the team" which is sent out when we send a TEST. *However, this doesn't
    send out automatically, as set, or with the PDF uploaded. *
    Regards,
    Lucy & Kim
    __________________________
    Personnel Department
    Youth With A Mission,
    Holmsted Manor,
    Staplefield Road,
    Cuckfield,
    West Sussex
    RH17 5JF
    UK
    Tel: 01444 440 229
    *Youth With A Mission Limited is registered in England & Wales. Registered
    Company No. 1049516. Registered Charity No. 264078*
    The contents of this email are strictly private and confidential and are
    intended solely for the named addressee(s) only. If you are not the
    intended recipient, you should not copy or use it for any purpose and
    should return this message to the sender and delete it from your mailbox.
    The views and opinions expressed in this email do not necessarily represent
    those of YWAM England. Please note that whilst YWAM England does check for
    viruses, it is the responsibility of the recipient to scan all messages
    prior to opening them.
    ---------- Forwarded message ----------
    ...
  • Profile Image
    JotForm Support

    Answered by david on April 05, 2017 at 01:51 PM

    When you have encrypted submissions enabled, autoresponder emails will not send and data contained in notification emails will be encrypted.  This is to ensure that encrypted data remains secure.

    If you need to send autoresponder emails when submissions are received, you would need to disabled encrypted submissions. 

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them