What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my client account has been autosuspended?

    Asked by Mamta  on April 04, 2017 at 03:09 AM

    Hello Team,

    Just wanted to confirm with you about my client's Jotform account which has been autosuspended by you. Username for the account is "tailsaroundtownpet". Please check and resolve to make this account back in running mode as we have forms built on it which are running on my site and they are now showing error pages.

    Please fix ASAP!





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    JotForm Support

    Answered by BJoanna on April 04, 2017 at 04:52 AM

    Account tailsaroundtownpet is autosuspended by our phishing system because of the Payroll Information Form. Inside of that form there is a password field and it is against our Terms of Use to collect login credentials such as password. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have deleted mentioned field from that form and I have activated account of your client.

    Please tell your client to check our terms of use and to not create similar forms.

    Let us know if you need further assistance.