What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to downgrade to a free account.

    Asked by xxschneider on April 04, 2017 at 04:27 PM
    Page URL:
    https://form.jotform.us/70305461796156

    a
  • Profile Image
    JotForm Support

    Answered by Kiran on April 04, 2017 at 08:35 PM

    I see that the question is already addressed a few days ago by one of our colleagues on your other thread. Since the account is upgraded using PayPal, please follow the steps below to cancel the subscription. 

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Bronze status until your next billing date. 

    Hope this information helps!