Forms not loading on mobile/tablet

  • Profile Image
    Travis Lawson 
    Asked on April 05, 2017 at 03:50 PM

    This is an example of a form I am able to pull up via mobile: https://form.jotform.us/62155271832150

    This is one I can not: https://form.jotform.us/70874988854176

    I am the IT Support for Bland Farms. We have multiple users that need to be able to pull up the second form above via mobile or tablet but we can not. It works on desktops without any issue.

     

    I appreciate your help in this matter.

     

    My office number is 912-654-7134

     

    Thanks,

     

    Travis Lawson

     

     

  • Profile Image
    Kiran
    Answered on April 05, 2017 at 05:58 PM

    I have cloned your JotForm and see that there are about 235 conditions set on the form. When the form is loaded in the browser, the conditions are getting validated which is taking some time to load. Depending on the device type and the system resources, the form is loading normally on the PC browser. However, I still notice the lag when the form is loaded in the browser. 

    When the form is loaded in the mobile device, the browser is freezing since it is taking time to load all the fields along with the conditions and validate them. Unfortunately, there is no workaround for this issue except optimizing the conditions on the form. Please review the conditions on the form and see if you can reduce the number of conditions in any way which should be helpful in loading the form correctly.

    Hope this information helps! 

  • Profile Image
    Travis Lawson 
    Answered on April 05, 2017 at 06:45 PM
    Thanks for your help.
    Sent from my iPhone
    ...
  • Profile Image
    Travis Lawson 
    Answered on April 06, 2017 at 03:45 PM
    FYI, Disabling JavaScript on Safari fixed this issue.
    Thanks,
    Travis Lawson
    IT Support Specialist
    1126 Raymond D Bland Road | Glennville, GA 30427
    Tel: 912.654.7134 | Cell: 912.237.4075
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  • Profile Image
    Kiran
    Answered on April 06, 2017 at 04:06 PM

    Since JotForm works using only Javascript, it is required to have the Javascript enabled on the form. If you disable Javascript on the browser, most of the features or conditions on the form will not work. This might have enabled the form to display load on the browser quickly. Please check if the conditions or calculations on the form on the Javascript disabled browser is working fine.

    Thanks!