Some forms are not sending a confirmation email

  • gofuel
    Asked on April 6, 2017 at 9:06 PM

    The client Vik from Gofuel did a test email with the PDF direct debit form but he didn’t get the thanks for application email response.

    He's following it up as someone said they applied for a new card using the form and they didn’t receive a confirmation email. Can we check why please.

    Jotform Thread 1113633 Screenshot
    Page URL: https://www.gofuel.co.nz/pages/fuel-card-application
  • Chriistian Jotform Support
    Replied on April 6, 2017 at 11:14 PM

    I checked your form (https://form.jotform.co/62378785447876) and I noticed that there are conditions for sending the email notifications. 

    Some forms are not sending a confirmation email Image 1 Screenshot 30

    Can you please try creating a condition email for the Autoresponder email as well?  For example, please see the image below:

    Some forms are not sending a confirmation email Image 2 Screenshot 41

     

    Do let us know if you need further assistance.
    Regards.