Requested "Download all Uploads" - no email arrived.

  • NeilZee
    Asked on April 7, 2017 at 4:57 PM

    https://www.jotform.com/submissions/63499111925158


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    We will send you an email when your export is ready for download.
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    Page URL: https://www.jotform.com/submissions/63499111925158
  • Kiran Support Team Lead
    Replied on April 7, 2017 at 7:16 PM

    I see that the form provided is associated with a different account ryanzee. Could you check if the email has been sent to the parent account associated email address? Also, could you try downloading the uploads of a different form and let us know if it works correctly? 

    Let us know if you need any further assistance. We will be happy to assist.