What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not working

    Asked by rorre on April 08, 2017 at 05:05 AM
    i wanted to use my form but it does not work?
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    JotForm Support

    Answered by John_Benson on April 08, 2017 at 05:40 AM

    Our anti-phishing filter tool automatically suspended your account. I checked your account and it is asking for a password which violates our terms of use.

    Please remove all fields that is asking for a password on your form so we can activate your account. If you want we can also delete it and restore your account in good status. We just need a confirmation so we can login to your account and remove the guilty fields.

    We'll wait for your response. Thank you.

  • Profile Image

    Answered by rorre on April 08, 2017 at 07:42 AM
    I have deleted it, please re-activate it



  • Profile Image
    JotForm Support

    Answered by John_Benson on April 08, 2017 at 09:06 AM

    I checked your forms and there's still guilty fields asking for a password. I have deleted the fields asking for a password so I can re-activate your account.

    Your account is now activated. Please read our terms of use to avoid getting suspended again. 

    Hope that helps. Thank you.