What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    reCaptcha not loading

    Asked by Abhishek Sharma on April 08, 2017 at 07:13 AM

    I have 50mbps internet plan. Usually my downloading speed is 35-45 mbps.

    My upload speed is around 1.50mb. While my ping is 10-25.

    Still when I work on my PC. The video buffering is too slow on my private site. Also usually 1/5 times my reCaptcha won't load. What can I do?? That means the box showing I'm not robot won't pop up. What can I do?? Help needed :(

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    JotForm Support

    Answered by Jan on April 08, 2017 at 02:01 PM

    Unfortunately, I wasn't able to locate your JotForm account. Please provide the correct username or the account's email address. You may also provide the form ID/URL or the link of the webpage where the form is embedded. In this way, we can assist you properly.

    We'll wait for your reply. Thank you.