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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My SSL certificate no longer is visible on a couple of my forms.

    Asked by dstixrood on April 10, 2017 at 11:19 AM

    I use the SSL certificate on about five forms.  Three of them show only a box with no image anymore.  How do I fix this?

    Page URL:
    http://form.jotformpro.com/form/52424633950959

    Screenshot
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    JotForm Support

    Answered by Jim_R on April 10, 2017 at 12:30 PM

    Looks like the image doesn't load due to the URL you're using to access the form. Also, this URL http://form.jotformpro.com/form/52424633950959 is not secure.

    Use this link/URL instead https://www.jotform.com/52424633950959 and the SSL image should appear. Plus, that URL is secured and sits on an https page.

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    Answered by dstixrood on April 10, 2017 at 01:45 PM
    Interesting. All the other forms have the similar non-secure URL (using the form.jotformpro.com format). I logged in and when I go to PUBLISH, they are all wrong. I see how to fix it, but why am I seeing the wrong one?

    ...
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    JotForm Support

    Answered by Kiran on April 10, 2017 at 02:13 PM

    Since it was an old form, you might have copied the URL which was not secure then. Since October 2015, all the forms are made SSL by default and should be getting the https URL from the publish wizard. Generally, the direct URL provided in the Publish wizard as provided below:

    https://form.jotformpro.com/52424633950959

    This URL should be displaying the SSL logo normally. 

    Hope this information helps! 

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    Answered by dstixrood on April 10, 2017 at 02:45 PM
    This is what I see for the official secure URL posted under PUBLISH:

    Isn't this wrong?
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    Answered by dstixrood on April 10, 2017 at 02:45 PM
    That does help. The first URL you sent me did not have the form.jotformpro.com in it. So I thought I should change them all to what you sent. I see not that I do not. Either way, everything is up and running. Thanks.

    ...
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    JotForm Support

    Answered by Kiran on April 10, 2017 at 02:47 PM

    Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!  

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    Answered by Kim John  on April 11, 2017 at 08:04 AM

    Buy SSL Certificate Online

    Happy to know that issue is fixed. Though it is always recommended to buy ssl certificates from a trusted certificate authority such as Symantec. Moreover, you can opt for a free ssl certificate from a company, namely mysslonline. mysslonline is a platinum partner of Symantec, which can provide you with the best ssl certificate for your website.