What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change the PayPal account I use to pay for my subscription?

    Asked by VX2Magazine on April 11, 2017 at 09:56 AM

    How can I change the PayPal account I use to pay for my subscription?

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    JotForm Support

    Answered by Welvin on April 11, 2017 at 12:02 PM

    If you'd like to switch to a different Paypal account, you will have to cancel the current subscription and re-upgrade using that new account. Unfortunately, there is no way to switch with Paypal automatically.

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    Answered by VX2Magazine on April 11, 2017 at 02:51 PM

    Will that effect any of the forms I have created with m current subscription?

    I created extra forms that the free package does not include. 

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    JotForm Support

    Answered by Mike on April 11, 2017 at 05:33 PM

    Existing forms will not be deleted.

    This is how you can cancel the PayPal subscription:

    PayPal - How do I cancel an automatic payment I have with a merchant

    Then, once you re-upgrade you can contact us again to confirm that your account is in a good standing.