Not able to submit form.

  • Profile Image
    chrisdabbs
    Asked on April 11, 2017 at 10:43 AM

    Hello, 

    There seems to be some issues for people with submitting forms for the 8th- 12th May entry on The Prince's Trust account, the account holder is Chris Dabbs. 

    Two people have tried to submit forms and it keeps coming up with an error message saying they cannot submit the form as sections are not filled in. However, the sections have been filled in. 

    Also, I cannot download go into the form to edit or view submissions. 

    Please either email me on sally.dolton@princes-trust.org.uk or call me on 020 7543 1271. 

    Thank you

    Sally 

  • Profile Image
    ashwin_d
    Answered on April 11, 2017 at 01:00 PM

    Hello Sally,

    I'm sorry for the trouble caused to you. Do you get any error message when you try to submit form? 

    I did test your form by sending a test submission and did not find any issue with that. I was able to submit form and thank you message was displayed successfully. Please check the screenshot below:

     

    Have you embedded your form in any webpage where you are having this issue? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on April 11, 2017 at 01:03 PM

    Hello Sally,

    I would suggest you to also share a screenshot of the error message you get and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    Thank you!