What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can submit my form

    Asked by novoTx on April 11, 2017 at 07:42 PM

    Hi,

    I've created a payment form that I linked with my Authorized.net account but I tried to send a test payment unsuccessfully.

    After filling the form properly, I clicked on submit button  the button turn to "please wait..." button 

    How can I fix it?

    Thank you for support

     

    Page URL:
    http://novahouston.com/pay-nova/

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 11, 2017 at 11:56 PM

    Are you testing your form in sandbox mode to test the payments? If yes, then, please make sure that you have followed the instructions in this guide: How to Test Authorize.net Payment Tool on Sandbox Mode?

    If the issue still occurs, can you please try checking all the credentials when you set up the Authorized.net payment integration on your form.

    Let us know if you need further assistance.
    Regards.

     

  • Profile Image

    Answered by novoTx on April 12, 2017 at 12:44 AM
    Thank you Christian for your prompt answer.
    I did check the credentials on my Authorized.net account and it now working.
    Cheers
    ...