What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Images are not uploading to my Jotforms.

    Asked by TattooRemoval on April 12, 2017 at 04:59 AM

    Recently I updated my Jotform

     

    Images are no longer attaching to the form - this is why I pay you! I need a fix for this ASAP please

    Page URL:
    www.tattooremoval.scot

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 12, 2017 at 06:25 AM

    Hello TattooRemoval,

    I did test your form and did not find any issue with that. I was able to upload file and submit your form successfully. Please check the screenshot below:

     

    The files were uploaded successfully and is being displayed in your form's submission page. Please check the screenshot below:

    Do you see any error message when you upload files and submit form? Please share the screenshot of the error message and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by TattooRemoval on April 12, 2017 at 06:44 AM
    Hi there
    Thanks, I got it sorted now - sorry about that, hadn’t had my coffee yet. New Jotform much crisper and works great.
    Can you help me with something else please? I’m trying to personalise my autoresponder email with the submitter’s name. I have tried both {firstName} and {fullName} but the field is showing up blank in my test emails - please see screenshot
    Many thanks
    Aaron
    Highland Tattoo Removal
    www.tattooremoval.scot
    Facebook
    ...
  • Profile Image

    Answered by TattooRemoval on April 12, 2017 at 06:45 AM
    Please ignore, got it figured now with {name:first}
    Best wishes
    Aaron
    Highland Tattoo Removal
    www.tattooremoval.scot
    Facebook
    ...