Form not storing the data submitted and displaying only date

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    Asked on April 12, 2017 at 11:05 AM

    It is the RTEC form. We are getting the email to say a submission has been made but in the submissions nothing?


    I had it embedded in wordpress. I have now disabled this page until it is sorted.

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    Answered on April 12, 2017 at 01:31 PM

    I have checked your account and see that you are using EU datacenter to store the data for your account. You may be accessing the submission data using the URL which would be accessing the US datacenter. Please try logging into and see if the submission data is being displayed correctly.

    Please get back to us if the issue still persists. We will be happy to assist.