Form not storing the data submitted and displaying only date

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    Gareth
    Asked on April 12, 2017 at 11:05 AM

    It is the RTEC form. We are getting the email to say a submission has been made but in the submissions nothing?

     

    I had it embedded in wordpress. I have now disabled this page until it is sorted.

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    Kiran
    Answered on April 12, 2017 at 01:31 PM

    I have checked your account and see that you are using EU datacenter to store the data for your account. You may be accessing the submission data using the URL https://www.jotform.com which would be accessing the US datacenter. Please try logging into https://eu.jotform.com/ and see if the submission data is being displayed correctly.

    Please get back to us if the issue still persists. We will be happy to assist.