What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get past the try it again screen? I am trying to upgrade but your webpage won't let me.

    Asked by prayandobey on April 12, 2017 at 12:37 PM

    I have been trying to upgrade from the FREE plan to the STORAGE plan since yesterday. Yesterday I got to the enter info about credit card and tried to make $50.00 payment on my Discover Card 5 times. It kept telling me that it did not work. You sent me a link to prayandobey@live.com and I did not find help there. Today I can't even get to the screen that says enter Credit Card info. 

    I am expecting some help here. Thank You

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    JotForm Support

    Answered by david on April 12, 2017 at 02:44 PM

    It seems you have multiple threads open for the same issue.  We will follow up in your other thread shortly:

    https://www.jotform.com/answers/1117054