How do I get past the try it again screen? I am trying to upgrade but your webpage won't let me.

  • Profile Image
    Asked on April 12, 2017 at 12:37 PM

    I have been trying to upgrade from the FREE plan to the STORAGE plan since yesterday. Yesterday I got to the enter info about credit card and tried to make $50.00 payment on my Discover Card 5 times. It kept telling me that it did not work. You sent me a link to and I did not find help there. Today I can't even get to the screen that says enter Credit Card info. 

    I am expecting some help here. Thank You

  • Profile Image
    Answered on April 12, 2017 at 02:44 PM

    It seems you have multiple threads open for the same issue.  We will follow up in your other thread shortly: