What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by CZmick on April 12, 2017 at 12:44 PM

    I'm receiving an error message when submitting credit card orders on our bfi Golf Tour Registration Form which reads:

    "PCI :: ERROR DURING TANSACTION"  The merchant ID is invalid or the account is inactive. 

    Please help!

    Page URL:

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    JotForm Support

    Answered by BJoanna on April 12, 2017 at 02:57 PM

    Error message that you provide is usually shown when incorrect API Login ID or Transaction Key are entered inside of integration field or if account is inactive. 


    Please double check that you have entered correct API Login ID and Transaction Key and after that click on Verify button. 

    Let us know if you need further assistance.