- LieseloreAsked on April 13, 2017 at 10:34 AMHello
We still changed the email address from email@example.com to firstname.lastname@example.org and now Ms. Gantenbein jotform reported, that jotform ist out of submission storage and she have to upgrade now (see print).
That’s wrong, because our company has a bronze account for more subusers. Please see attached emails from Branka Mendez and your support.
Telefon 044 366 53 82
Telefax 044 366 50 69
- JotForm Supportashwin_dAnswered on April 13, 2017 at 10:40 AM
I did check your account "Lieselore" and found that it has active bronze yearly subscription plan. When I checked account of email@example.com, I found that you have added as sub-user account.
Please note that sub user account do not get the limits of master / main account. If the forms are created in free sub-user account, the limit of free account will be applicable. The form needs to be first created in master / paid account and then those forms needs to be shared with sub-account.
Do you want us to move forms from firstname.lastname@example.org account to your account? If yes, please send us a request from email@example.com account and we will transfer forms to your account.
We will wait for your response.