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    We have paid subscription but sub user account received an over quota email.

    Asked by Lieselore on April 13, 2017 at 10:34 AM
    Hello
    We still changed the email address from laura.wissing@medsolution.ch to belinda.gantenbein@medsolution.ch and now Ms. Gantenbein jotform reported, that jotform ist out of submission storage and she have to upgrade now (see print).
    [cid:image002.jpg@01D2B463.BF468EC0]
    That’s wrong, because our company has a bronze account for more subusers. Please see attached emails from Branka Mendez and your support.
    Freundliche Grüsse
    Marlies Lorenzen
    MedSolution AG
    Sumatrastrasse 10
    8006 Zürich
    Telefon 044 366 53 82
    Telefax 044 366 50 69
    marlies.lorenzen@medsolution.ch
    lorenzen.medsolution@hin.ch
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    JotForm Support

    Answered by ashwin_d on April 13, 2017 at 10:40 AM

    Hello,

    I did check your account "Lieselore" and found that it has active bronze yearly subscription plan. When I checked account of belinda.gantenbein@medsolution.ch, I found that you have added as sub-user account.

    Please note that sub user account do not get the limits of master / main account. If the forms are created in free sub-user account, the limit of free account will be applicable. The form needs to be first created in master / paid account and then those forms needs to be shared with sub-account. 

    Do you want us to move forms from belinda.gantenbein@medsolution.ch account to your account? If yes, please send us a request from belinda.gantenbein@medsolution.ch account and we will transfer forms to your account.

    We will wait for your response.

    Thank you!