What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Requesting Refund

    Asked by iandi777 on April 13, 2017 at 03:54 PM

    Good Day,


    I recently sent a message for my refund and downgrade to the free account.

    I didn't receive anything in my email far as notifications go. 

    SO, i am sending once more in case the first one timed out or didn't go thru, 

    I would like my 30 day money back guarantee sent my card.

    Let me know what info or action you may need from me.

    In advance, thank you again.

    user iandi777



  • Profile Image
    JotForm Support

    Answered by david on April 13, 2017 at 05:46 PM

    I checked your account and it looks like your payment was already refunded.  You should see the refund posted back to your card in the next 5-7 business days.