What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the maximum file size for the Autoresponder Email?

    Asked by poongse on April 13, 2017 at 11:36 PM

    During the testing process, when I attached a PDF with the size of 21.8MB, the autoresponder e-mail didn't get sent to the user who filled out the form. But when I attached picture it worked. Please kindly advise the maximum file size that could be attached to the autoresponder emails. Thank You. 


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    Answered by Ian on April 14, 2017 at 03:16 AM

    There is no limit to the maximum file size but it should be small enough to be accepted by emails, usually, 1-2 mb is a good size.

    Let us know if you have more questions regarding the same.