What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am getting an error message when I try to login that saids Login failed - AUTOSUSPENDED Please advise

    Asked by Danial Riehle  on April 14, 2017 at 05:50 PM

    I am getting an error message when I try to login that saids Login failed - AUTOSUSPENDED Please advise

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    JotForm Support

    Answered by ktyaguirre on April 14, 2017 at 06:47 PM

    Thank you for contacting us!

    Your account was auto-suspended because it was collecting credit card information.

     

    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

     

    For that matter you can use payment integration and get legitimate payments from your customers:

     

     Authorization292-How-to-Enable-Payment-https://www.jotform.com/help/

     

    Please feel free to contact us if any other question arises.

    Kindly,

    Kathy